1. What Information We Collect

We collect personal information that you voluntarily provide to us when:

• You contact us through forms on our website

• You call or text us for service requests

• You engage with our team in person or online

Information we collect may include:

• Names

• Phone numbers

• Email addresses

• Service addresses

• Contact preferences

• Details of your inquiry or project

Sensitive Information:

We do not process sensitive personal information.

Mobile Numbers & Consent:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries

• Provide plumbing services

• Send administrative updates

• Schedule appointments

• Communicate with you via phone, SMS, or email

• Improve our services

• Comply with legal requirements

SMS Communications:
By providing your phone number and submitting a form or contacting us, you consent to receive SMS text messages regarding your inquiry or service. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information.

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3. How We Share Your Information

We do not sell or share your personal information, including phone numbers and consent data, with third parties for marketing or promotional purposes.

We may share your information with trusted service providers or partners only when necessary to deliver our services, comply with legal obligations, or protect our business.

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4. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and user experience. You can manage cookie preferences through your browser settings.

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5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

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6. Security of Your Information

We implement reasonable technical and organizational measures to safeguard your personal information. However, no system can be guaranteed 100% secure.

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7. Children's Privacy

We do not knowingly collect information from individuals under the age of 18. If we become aware that such information has been collected, we will delete it promptly.

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8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access or update your personal information

• Request deletion of your personal information

• Withdraw consent for processing your personal information

• Opt out of marketing communications

You can exercise your rights by contacting us using the details below.

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9. Do-Not-Track Signals

Our website does not currently respond to Do-Not-Track signals from browsers.

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10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights regarding your personal information, including:

• Right to know what personal information we collect

• Right to request deletion of your personal information

• Right to opt out of the sale or sharing of personal information (we do not sell personal data)

• Right to non-discrimination for exercising your rights

To exercise these rights, contact us using the information below.

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11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated date.

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12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us:

Highland Plumbing Services Inc
1501 E Alameda Ave, Burbank, CA 91501, USA
info@highlandplumbing.us
📞 (818) 918-2149

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